Multi-factor authenticator
What is multi-factor authentication (MFA)?
Multi-factor authentication is a way to verify your identity, using several methods of validation. MFA provides you with an added layer of security and helps ensure that only you can access your IG Wealth Management accounts.
Why is MFA important?
Due to rapid technological advances, opportunities to commit fraud through identity theft have increased. MFA is a key step in preventing fraud.
How does it work?
To confirm your identity, you may be asked for a verification code after you sign in to Online Access. This helps protect your personal information by ensuring that you are the person trying to access your accounts.
There are two methods to generate your verification codes:
- Authenticator app (recommended)
Use an authenticator app to generate a code; this is the most secure option. Examples of apps include Google Authenticator (iOS, Android) or Microsoft Authenticator (iOS, Android). You can download your preferred app from Google Play or the App Store. - Phone number
Receive the code via a text message or voice call (this second option can be used for landlines).
How to set up multi-factor authentication for the first time.
After July 17, 2023, when you sign in to your Online Access, you will be prompted to configure multi-factor authentication. You will not be able to use your account if you do not enable it.
- Sign in to your Online Access account
- Select Let’s get started on the prompt
- Choose how you want to receive verification codes:
- a. If you choose Authenticator app [recommended], continue to the next step
- b. If you choose a Phone number, you will need need to provide a phone number and then select either Text me or Call me option, then continue to the next step.
- Enter verification code you have from your authenticator app or the one you have received on your phone
- All done! You can continue to Online Access. Next time you’ll sign in, you will be asked to enter a verification code from your chosen method or you can select the option to skip verification code for 30 days on your trusted device.
How to change your multi-factor authentication method
- Sign in to your Online Access account
- Under Profile dropdown, select Manage profile
- Under Security settings section, select Edit beside Two-step verification
- Choose how you want to receive verification codes:
- a. If you choose Authenticator app [recommended], continue to the next step
- b. If you choose a Phone number, you will need to provide a phone number and then select either Text me or Call me option, then continue to the next step
- Enter verification code you have from your authenticator app or the one you have received on your phone.
Frequently asked questions
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When will multi-factor authentication happen?
- When you register for two-step verification.
- When you add or change a phone number within your security settings.
- When you log in from an unfamiliar device.
- When you reset your password.
- Periodically, as an added security measure.
If you're asked to verify your identity, select your chosen security verification method to generate your unique security code. -
How often will I be asked for multi-factor authentication?
You can opt to only be asked for multi-factor authentication every 30 days. Plus, we will ask for authentication whenever you try to log in from an unrecognized device, unsecured Wi-Fi or a different geographical location.
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Do I need a cellphone for multi-factor authentication?
No, you do not need a cellphone. You can use a landline number to receive the unique verification code via voice calls. Always remember to keep your phone number up to date. You can update your phone number in the “manage profile” settings.
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How many phone numbers can I use for multi-factor authentication?
You can only use one phone number. This phone number can be updated in the multi-factor authentication verification settings in “manage profile”.
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Can I use my international phone number to enable multi-factor authentication on my account?
We only accept Canadian and U.S. phone numbers. We encourage you to use an authenticator app if your phone number is not Canadian or American. Authenticator apps are the safest way to enable multi-factor authentication on your account.
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Can members of the same household use the same phone number for multi-factor authentication?
Yes.
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Can I switch between different multi-factor authentication methods?
Yes, you can switch between phone and authenticator. The changes can be made from the “manage profile” settings in your account.
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Can I change my phone number used for multi-factor authentication?
Yes, you can update your phone number when logged into your account; you can make this change from the authentication verification settings in “manage profile”.
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What should I do when I’m travelling?
We encourage you to switch to an authenticator app if you travel, as this is the most secure method for multi-factor authentication. You can also use your phone but should be aware of roaming charges; contact your phone service provider for more information.
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What happens if I don’t receive the verification codes via calls or text?
If you don’t receive any text messages or phone calls, please get in touch with your service provider.
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What does “safe, trusted device” or “remembered device” mean?
Safe or trusted devices are laptops, computers, cellphones, tablets, etc., that you trust and will use regularly to log in from. Logging in from remembered devices will save you time and effort by bypassing the need to enter a verification code. You’ll still be asked for multi-factor authentication occasionally (every 30 days).
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What happens if I lose my primary method for multi-factor authentication?
Please call our contact centre at 1-877-796-3788, Monday-Friday, 7 a.m. to 7 p.m. CT. You’ll receive a recovery code to help reset your multi-factor authentication settings.
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I am locked out of my account; what do I do?
If you’re locked out of your account because you entered the wrong verification code or exceeded the maximum number of retries, please contact our support line at 1-877-796-3788 to unlock your Online Access accounts.
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Can I turn off/disable multi-factor authentication?
No, you can’t turn it off. However, you can mark your device as safe/trusted or use “remember my device” to limit the number of times you’ll be asked for multi-factor authentication. We’ve introduced this added layer of protection to help keep you and your accounts safe from hackers and identity thieves. We feel this increased security is worthwhile.
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What if I need help with my authenticator app?
These apps are not owned by IG Wealth Management, so we’re not able to provide support for them. We suggest you reach out to the app creators for any help you may need.
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Can I still link up third-party data aggregators, such as Mint or Quicken, to my IG Wealth Management account?
Third party aggregators like Mint and Quicken will no longer be supported once multi-factor authentication is enabled on your account.
Contact us
If you have any problems setting up multi-factor authentication, please call our contact centre at 1-877-796-3788, Monday-Friday, 7 a.m. to 7 p.m. CT.